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6 of 6 people found the following review helpful: |
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Our Experience.... Has Been Exceptional |
August 6, 2010 |
| Reviewer:
Terry Hannah, Interior Provincial Exhibition
from Armstrong, British Columbia
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We are in Armstrong British Columbia . A long way and a whole different country from your order desk. So we ordered a wax melter and your employee Dani was the one who facilitated this for us. Numerous Long distance phone calls from us with thousands of questions, but Dani was always able to be efficient, courteous , and helpful. Not only did she call to make sure that the wax melter had arrived, she even went above and beyond her job to call us back to make sure that Yes the shipment had arrived. Due to a time constraint ,we needed to know quickly where, and how we could purchase wax for our wax melter , and once again Dani came through for us with shining colors by sending us a e-mail with contact info on several wax dealers. Our machine somehow had lost it’s instructions in transit. Dani was able to send us new instructions so we could get to work sooner rather than later.
In closing I would just like to say that our experience with wax melters has been made exceptional, and we feel it’s mainly do to your very efficient polite enthusiastic employee… Dani
Thank you from all of us at the IPEwe've finally found the melting system we'd been looking for, not only the product, but also as a company that we really can trust. Thank you for your kind help and we hope to keep in touch for years!
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