Return to Help Index

Pricing and Billing
Do I have to pay sales tax?
	New York Businesses and Residents must pay Sales Tax unless they have a New York State Resale Tax Identification and submit Form ST-120:6/18: Resale Certificate:st120 (ny.gov)
I have a question on my charges.
	Click the Login (waxmelters.com) and log in to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
	Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
	Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
	You understand and agree that although most items are in stock, at the time of your order, your product (stock product, modified stock product and/or custom product) is actually built/assembled (for example welded together), tested and packaged for shipping your order, so as consideration for the Products being built and assembled for You and provided to You by M&FE, You agree to pay M&FE at the time You order. In consideration for M&FE building and assembling your order, You understand and agree all fees are due immediately and You give permission to M&FE to bill you immediately and in advance of shipment even though Custom orders (including modified stock products) will require up to 6-8 weeks additional time to be built, assembled, tested, packaged and shipped.