Reviews
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WaxMelters builds every PRIMO melter from USA stainless steel to transform our customers' businesses. Read 110 customer reviews from candle makers, soap makers, food producers, labs, NASA and more, in their own words.
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“NASA/MSFC has the requirement for a Wax Melter, Pump and Transfer System with custom upgrades and has accepted WaxMelters equipment based on technical acceptability, schedule and price.”
“Without the AutoShot system in our facility we would have had extreme backorders and labor costs that would have been very detrimental to our success.”
“We purchased the EZ Filling System and increased our production 50% the first day! Reduced our waste & clean up by 75%. The EZ filling system virtually eliminated wrist and shoulder soreness with its aero-dynamic design. The system has met and exceeded our expectations- it is of great value.”
“We love the PRIMO 1000 & PRIMO 2000 we ordered. They are definitely speeding up our wax melt production and have worked great since we have had them. Now our production is at least doubled. They are easy to set up and extremely easy to use. I would definitely recommend this product to anyone that asked. Thank you!”
“I kissed my melter....Thank you!!!!!!!! I sincerely do not know how I did without one! What took me a full day, now takes under one hour, thank you for giving me and my family my weekends back! Sincerely with much respect, Jenny.”
“What used to take me hours, now takes me minutes! Love it!! I will recommend your company to other candle makers.”
“We are still so happy with the (2) PRIMO 50 melters we bought from you 8 years ago for our soy candle making! We have just branched out with beeswax and our business is growing and now we are buying a bigger tank [PRIMO 100]! Thanks!”
“We were so pleased with our melting tank that we ordered another melter the same exact day. It worked that good.”
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“NASA/MSFC has the requirement for a Wax Melter, Pump and Transfer System with custom upgrades and has accepted WaxMelters equipment based on technical acceptability, schedule and price.”
“Last year we ordered a Pour Xpress 3000 from your company. It has run great and effortlessly…”
“We love our AutoShot & PRIMO Melting Tanks! Thank you from a DEVOTED Candle Maker Customer! THANK YOU WaxMelters!”
“They [PRIMO Melters] are great Melters!”
“Had a fun weekend of candle making. This thing [PX2000] is AMAZING! Thank you!”
“The new units...they are functioning excellent!”
“Thank you for the 5 star service!”
“Awesome! [how the melter is working for our business]”
“Thank you and your team so much! I cannot tell you how awesome the Quattro is! Excellent customer service!”
“Hi John. So I used the machine for the first time today. Very cool!”
“I purchased a wax warmer from you guys last year, and we are loving it. We mostly use it for our soy/paraffin blend and it's amazing.”
“We do have melting tanks currently. We would like to ramp up production next year…. We bought AutoShot System recently and it is working great for us. We are looking to scale production next year… We are thinking of increasing the capacity by using Quattro or Octo….We received the Quattro Pump and installed it. We did a test batch this morning.It works well as expected. Thank you again for all the help with the Quattro Pump. We really appreciate it.”
“You're the best. Thanks so much to you and your whole team!”
“We have purchased multiple vats from you in the past and we have always been very happy with the quality, we are planning on purchasing more vats in the future.”
“Thank you for the UNBELIEVABLE customer support! We really appreciate it!”
“Hello John! I'm loving my melter.”
“Thanks John and team for this equipment, it looks great!”
“I just wanted to thank you for your excellent customer service. I received the pump just in time for the documentary filming and it worked perfectly!”
“Thank you. The wax melter looks lovely and we are super excited to get it working.”
“Love them! They are the only melters we use. Looking to eventually get a filler.”
“Wow, thanks for the detailed information and getting back to me so quickly! Thanks again for the great service!”
“Thanks for your help, Mark! I was pleasantly surprised with the quality, professionalism and friendliness of your customer service. The melter is working great. Earl W.”
“We received our AutoShot System this week and have put it to work.It has been working great!”
“Thank you very much for your help, John (I believe you helped me on the phone once before, guiding me to our first melter. It was one of the best support experiences I have ever had). Jan S.”
“Please tell everyone "THANK YOU" again for getting the BIG melter and hose shipped out to us. It is working GREAT!”
“Thanks again for the help and for the amazing melters! Clayton Wyndham D.”
“I just wanted to write and tell you about our company's experience with Wax Melters. We are in Armstrong, British Columbia. A long way and a whole different country from your order desk. So, we ordered a wax melter and your employee Dani was the one who facilitated this for us. Numerous long distance phone calls from us with thousands of questions, but Dani was always able to be efficient, courteous, and helpful. Not only did she call to make sure that the wax melter had arrived, but she also even went above and beyond her job to call us back to make sure that Yes, the shipment had arrived. Due to a time constraint, we needed to know quickly where, and how we could purchase wax for our wax melter, and once again Dani came through for us with shining colors by sending us a e-mail with contact info on several wax dealers. Our machine somehow had lost its instructions in transit. Dani was able to send us new instructions so we could get to work sooner rather than later. In closing I would just like to say that our experience with wax melters has been made exceptional, and we feel it's mainly do to your very efficient polite enthusiastic employee… Dani Thank you from all of us at the IPE.”
“We bought an Autoshot machine from you earlier this year and we are very pleased with it.”
“You were awesome as well! We all really appreciated everything you did to make this purchase happen!”
“I appreciate your kind help regarding the pieces that I just purchased.”
“It was a pleasure working with you this past year and I look forward continuing our relationship in the new year. Wishing you and your family a Wonderful Holiday Season and a Happy, Healthy and Fruitful New Year! Thank you very much for your kind attention and support to our candle production. We are pleased to know we have found our Trusted Candle Equipment Vendor!”
“I wanted to write and let you know that I had the chance to work with Brian on a support setup call. He went ABOVE and beyond to ensure we were set up properly, and answered all of my questions even if they were very basic. He made us feel great about this purchase and this partnership. You are very lucky to have him, I wish all my employees had the same EQ and professionalism as he does.”
“Hi John, you are a STAR! Thank you for your great service! Both melters have been working VERY WELL and we are EXTREMELY pleased with our purchase! Stay safe.”
“I love this machine so much, it really is perfect for what I need. Thank you very much.”
“Our Autoshot is EXCELLENT! Thank you!”
“We bought [our second] melter from you… and I love this smaller one!!”
“I have had my PRIMO 100 Wax Melter for several years and LOVE it!!! Carol H.”
“A few years ago I bought a PRIMO Melting Tank and the EZ-1 Dispensing System which are working great and have been a central part of our production here. Thank you!”
“Thank you so much Scott for this info and your help this morning. I AM IN LOVE with this melter! WOW! I already made a batch of soap. This is going to be such a game changer for me. Thank you again.”
“We love our AutoShot! We will also be getting a second melter and another AutoShot later this year. Everyone is happy with using the equipment. THANK YOU WaxMelters!”
“Thanks very much! It is so very kind of you to do this! Have a wonderful weekend!”
“We are so grateful that we found out about you guys! Your products are literally helping us realize our dream of independence and buying groceries and paying bills without week to week financial worry and we are happy to clue in others like us. Your WONDERFUL products are worth their weight in GOLD!!!”
“We purchased our PRIMO Melter and EZ system from Melting & Filling Equipment for our ointment and balm business. We are more than satisfied with the system and hope to purchase more this year! The whole system is easy to clean and handle. We had no trouble dealing with Customs and Excise and only paid a small import levy. We have been more than satisfied with the communication and friendly service that we received from the other side of the world- and would happily recommend Melting And Filling Equipment, Inc. to anyone seeking great reliable products and good service.”
“Thank you 1 million times for getting back to me today! You cannot even imagine how much I appreciate you getting back to me on the weekend!”
“We love the PRIMO 1000 & PRIMO 2000 we ordered. They are definitely speeding up our wax melt production and have worked great since we have had them. Now our production is at least doubled. They are easy to set up and extremely easy to use. I would definitely recommend this product to anyone that asked. Thank you!”
“Thanks for the fantastic service, you guys have been great... WaxMelters really goes beyond their call of duty to provide the finest service and the best melting tanks. Many thanks and kind regards for the best customer service and support.”
“I am so glad that we've finally found the melting system we'd been looking for, not only the product, but also as a company that we really can trust. Thank you for your kind help and we hope to keep in touch for years!”
“The machine it is functioning fantastic we are very happy to say, This is a beautiful machine & thanks for you & engineering team!”
“My parcel arrived in UK in very good condition. Thank you. We easily put all the parts together and "crossed our fingers" as we plugged it into the electric supply...it worked! YIPPEE!!! We melted and poured some wax...it works so well! Thank you all very much for your help and the positive results!”
“WaxMelters customized our extreme tank exactly the way we needed it. This PRIMO 2000 is even better than we hoped. Now I know our business will grow! This tank melts fast and requires very little power and is exactly what your website and technicians told me. I could not believe it until I started using it. We are ordering another large tank very soon.”
“I very much appreciate your support. The [EZ -1 High Viscosity System} machine has been working properly! Thank you for your help!”
“I just wanted to take a moment to thank all of you- you are truly a pleasure to do business with. You have just earned another lifetime customer. I look forward to working with you and your staff as my new company continues to grow. Thank you for your impeccable customer service!!”
“This PX3000 is greatly helpful in maximizing our infused edibles production! Thank you. I appreciate your quick and comprehensive service.”
“We LOVE our wax melters!”
“All is great with the equipment we purchased. The portable pouring system with the computer chip is a beautiful machine. I meant to thank you in my previous email today for working with us on this equipment purchase and having it ready. With our growth, more equipment is right around the corner. Possibly we could explore potential areas where we could work together on business development as more pouring equipment will be needed soon in order to keep up with growth.”
“This is amazing! Thank you! You are truly the best!”
“Good day! In last November, we bought from you a Quattro machine, the results of the performance in my process are excellent, I am producing soap from glycerin. We want to purchase another [multi-valve] filling system. Due to the necessity in my process, I ask you to produce a custom machine for us with 6 nozzles, and with nozzles that can be made adjustable, close or far from each other, and the hose to connect the pump with the filler about 2 meters apart. And at the end we want the vessel to keep the soap before the pump. We want it to produce about 100 liters of soap. Thank you. [WaxMelters built the fully automated custom filling system per their specs and improved upon their requests and Bradford Soap is very pleased with the equipment and their increased soap production]”
“I am so GRATEFUL for this Melter! Thank you!”
“We have 10 PRIMO Melters and all our units are functioning EXCELLENTLY!”
“We have been using your wax melter to hand dip our whiskey bottles and it works great. Thanks!”
“This is our third purchase with WaxMelters. Our units are functioning within optimal parameters! Thank you.”
“To be quite honest I was a little skeptical about the quick heat up for the vat that you guys made for us. I really am amazed how well it works and I'm very pleased with the quality. It exceeded my expectations!”
“This is our second purchase with you guys. Excellent equipment: there is NO better out there. You are awesome!”
“We are still so happy with the (2) PRIMO 50 melters we bought from you 8 years ago for our soy candle making! We have just branched out with beeswax and our business is growing and now we are buying a bigger tank [PRIMO 100]! Thanks!”
“We purchased the EZ Filling System and increased our production 50% the first day! Reduced our waste & clean up by 75%. The EZ filling system virtually eliminated wrist and shoulder soreness with its aero-dynamic design. The system has met and exceeded our expectations- it is of great value.”
“I want to Thank You for all your support with the purchase of the Wax Hands Machine. I received it and everything came in excellent condition! Thanks again for all your help!”
“I arrived home yesterday to find my melter already delivered! FABULOUS! Thank you so much for your SUPER customer service!”
“Not long ago I started a candle company and quickly realized that I was going to need a "grown up" melter to meet demand. After a ton of research I bought a PRIMO melter from Waxmelters. I was a little nervous about using it, because it is a serious piece of equipment. It took about five minutes to figure it out, and I was using it to make large batches of candles immediately. This melter is a great piece of equipment and worth every cent I paid. It doesn't just stop at the equipment though; I had some newbie questions as time went on and I was producing more product. I have contacted the company two or three times to have my questions answered, and was never once treated like my questions were unreasonable. Each time I contacted them, I spoke with someone who knew the answer to my questions right off the bat, and I was always given a friendly, detailed, extremely well-informed response. Today I spoke with someone in sales named Dani, and she was wonderful. She knew the product inside and out and provided me with intelligent and helpful assistance. I have never dealt with a company like this before, and I wish I knew more candlers so I could tell them about it. I won't deal with any other company for my melter needs again. Awesome company!”
“I kissed my melter....Thank you!!!!!!!! I sincerely do not know how I did without one! What took me a full day, now takes under one hour, thank you for giving me and my family my weekends back! Sincerely with much respect, Jenny.”
“We purchased the 150lbs tank several years ago. This is the best thing we could have done for our company. This melter has made our life so much better. Have it on a timer. We can come into the company in the morning, the wax is ready, and pour 25 to 30 cases in a couple hours, load it up and be ready for the next day. What a time saver. The people at WaxMelters are the best. We will go here first when we are ready for another melter.”
“We are in Armstrong British Columbia. Not only did she call to make sure that the wax melter had arrived, she even went above and beyond her job to call us back to make sure that Yes the shipment had arrived. Our machine somehow had lost it's instructions in transit. In closing I would just like to say that our experience with Wax Melters has been exceptional, and we feel it's mainly do to your very efficient polite enthusiastic employees. Thank you from all of us at the IPE we've finally found the melting system we'd been looking for, not only the product, but also as a company that we really can trust.”
“We're growing FAST and that PRIMO 75lb melter is a huge piece of it…we will most likely need one before the end of the year. Thanks!”
“You can be assured if we need another wax melter you will be the first we call. I have also referred a couple folks who might be in the market for one to your organization.”
“Hi Scott Georgina here from New Zealand. Thank you so much for your [equipment set-up] help on your Friday evening, my Saturday morning here in NZ. Everything worked fine after our conversation and I felt much more confident in using the equipment. I mentioned to you on the phone that I could see that when things were up and running the equipment would be amazing. AND IT WAS! I couldn't have done it though without your help. Thanks for your patience and I truly appreciate how you helped me through it all. Sincerest thanks, Georgina”
“I've had my unit for 7 years now and it's still going strong. I think it's time I bought another one, so I don't have to clear it out when I switch between candle wax, white or clear soap bases. I love that I can turn it on, set the temperature and get to work as soon as my bases are liquefied!”
“To fellow candle makers, I recently purchased a wax melter from Wax Melters/Professional Candle Making Equipment and it has been a great experience! I found the item I wanted to purchase on-line and ordered! Their customer service was fabulous before, during and after my purchase. They helped me with my purchase step by step! When my wax melter came it was it perfect condition and we set it up with little fuss. The ultimate joy was when I went to pour candles and the wax was exactly the right temperature and I had 80 pounds of hot wax at my immediate disposal! It was a joy to not have to wait for my wax to heat and to have the convenience of being able to simple open the spout and pour was phenomenal. WaxMelters also helped me to find the resources I needed locally to purchase wax and other candle making supplies. That service went above and beyond her call of duty and she did so cheerfully and easily! I highly recommend this company for their outstanding customer service. Very truly yours, Kim”
“To Everyone at WaxMelters, I just want to THANK YOU for making my job easier. With the new melter I was able to produce 300 candles in less than half the time it used to take, and I no longer need to worry about the soy wax getting too hot. I AM SO HAPPY!!!!I also wanted to mention how professional,courteous and helpful that Dani has been. I will be the first to tell you that I was apprehensive, but she allied my concerns and now I'm looking forward to buying another melter in the future. Once again, THANK ALL OF YOU!!!”
“You guys keep making awesome products :) THANK YOU!”
“John, Scott, and the rest of WaxMelters, On behalf of the young adults of Scentsability, we want to thank you very much for your support and assistance in getting our donated machine up and running at no cost to us. We really appreciate the assistance which will directly benefit our young adults with intellectual and developmental disabilities. We THANK YOU for your charitable donation and philanthropic support!”
“Thank you very much for all your help! You have such awesome customer service, Thank you!”
“We have grown a lot in the recent past and we are actually in need of some more equipment! We purchased a PRIMO 150 lb wax melter and it's become a priceless piece in production and we need another one, maybe two.”
“Thank you so much. The Melter is working perfectly. Thank you so much for all you have done to assist me. You have been an anchor throughout this whole process. God Bless you & Have a wonderfully Blessed New Year. THANK ALL OF YOU!!!”
“I own one of your oil melting pots, PRIMO 250 and I love it!”
“We ordered a custom made dip tank wax melter from you this past spring and are very pleased with it.”
“I have to admit that your melter works great and helps us to improve the quality of our high end waxes!”
“Thank you for everything. I want to thank you and Suzanna for all your great customer service and for all the time you have spent with me. These PRIMO Tanks are truly the best tanks.”
“That is EXCELLENT customer service! THANK YOU!!!”
“Thank you so much! You are as efficient as your Melters!!! Many thanks!”
“We are using our Honey Decrystallizer waxmelter and everything is working great. Thank you for making the BEST HONEY DECRYSTALLIZER!”
“I am currently using the PRIMO 50 wax melter which is a fantastic wax melter. There is no comparable melter in performance and quality. And now I started using your AutoShot dispensing system to fill my pomade containers directly from the melter. It is so much easier and faster! This melt and automatic pour set-up is the heart of our production which has tripled at a fraction of the cost. Thank you.”
“I love my PRIMO wax melter & it has really been an asset to my business.”
“I have today received my equipment. I had an idea in mind what it would be like but I was very surprised when it arrived: the quality of the equipment and packaging was really first class I would just like to complement your team Scott, Anthony, Micah, and of course your engineers thank you once again.”
“Just wanted to say...THANK YOU! Received my melter today! Super excited! Just plugged it in and, wow, what a PROFESSIONAL Wax Melter! I am IMPRESSED!”
“John, Scott, and the rest of WaxMelters, Thank you very much for your support and assistance in getting our amazing machine up and running. We really appreciate the assistance!”
“Thank you for your great customer service and fantastic equipment. There is NO comparison!”
“Used one machine this evening...LOVE IT! Will fire-up both tomorrow and make soap like crazy...Getting into the holiday spirit!”
“Yes we are going very well thank you! we still use our machine to make our melt and pour shampoos for our growing production www.lockstockapparel.com which has been going for about 15 years now”
“WaxMelters, You're the BEST!!! Thanks a million”
“Everything is going well Joy, thank you for reaching out. I am very happy with my two melters :)”
“Thank you so much for helping me expand by business! I could not keep up with my demand without this work horse of a melter!”
“I have to say you guys have a great selection of products and options and an excellent website! The PX3000 has all the features we were looking for and more! Cheers, Wayne”
“I received the new nozzle [for my EZ-1] and easily hooked it all up. It is awesome! Thank you so much!”
“It's really spectacular... This is a great, superbly made piece of professional equipment.”
“Without the AutoShot system in our facility we would have had extreme backorders and labor costs that would have been very detrimental to our success.”
“What used to take me hours, now takes me minutes! Love it!! I will recommend your company to other candle makers.”
“We were so pleased with our melting tank that we ordered another melter the same exact day. It worked that good.”
“We have been using your products for over 12 years and find them to be indispensable. THANK YOU SO MUCH!!!”
“I just want to tell you what a great product you have. It has really made our job easier. Thank you for all of your help!”
“It takes us 15 minutes to do what used to take us 45 minutes. AND, that was just the first day.”
“From now on, I only purchase superior melters from WaxMelters.”
Reviews are quoted as customers wrote them. Some older reviews mention previous model names. Industry groups are our best reading of each review; reviews without a clear industry are listed under Other. Customer names and testimonials are shared with permission. Read our confidentiality policy.
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Sizing by batch, heating options, footprint and the questions to ask before you buy. A 6-page PDF for production and purchasing teams.
Did you know? · Easy to clean
Round tank, no corners to clean. Round 304 stainless interior with a #4 finish and no corners: wipe it out like a high-end cooking pot.
Did you know? · Easy to clean
The fillers are heated stainless steel and PTFE (Teflon). Fast Batch Changes Without Cross-Contamination of Colors, Scents or Waxes.
Did you know? · Easy to clean
This keeps your wax clean, eliminates cross-contamination, and allows you to switch between products quickly without draining or cleaning the tank.
Did you know? · Energy
Energy Efficient: 2-3X Faster on Half the Electricity. Questions? Call (888) WAX-MELTERS | (888) 929-6358.
Did you know? · Melts faster
Precision digitally controlled fast, even heating with no hot spots.
Did you know? · Melts faster
Fast, safe and precise melting of wax hand wax without overheating, burning or hot spots.
Did you know? · Warranty
Standard Limited Warranty: 1 Year Electrical, 3 Years Metal Parts. See warranty details
Why WaxMelters
