Find My Manual
Locate current operating, setup and equipment documentation.
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Reviews
- ★★★★★
We purchased our PRIMO Melter and EZ system from Melting & Filling Equipment for our ointment and...
Rowena, Herbs From Wales, UNITED KINGDOMRead more - ★★★★★
We love the PRIMO 1000 & PRIMO 2000 we ordered. They are definitely speeding up our wax melt...
Tyson K., Candle Warmers Etc.Read more - ★★★★★
I just wanted to take a moment to thank all of you- you are truly a pleasure to do business with....
Shannon D., Pure Light Candle CompanyRead more - ★★★★★
We were so pleased with our melting tank that we ordered another melter the same exact day. It...
Jim, J.C. Danczak, Inc., Westfield, MassachusettsRead more We purchased the EZ Filling System and increased our production 50% the first day! Reduced our...
Ellen Kay R., New Boston CandleRead moreWe are still so happy with the (2) PRIMO 50 melters we bought from you 8 years ago for our soy...
Glenn C., Madeline Island CandlesRead moreI kissed my melter....Thank you!!!!!!!! I sincerely do not know how I did without one! What took me...
Jenny W., HB Wax Manufacturing Inc., Ontario, CANADARead moreIt takes us 15 minutes to do what used to take us 45 minutes. AND, that was just the first day.
Thomas Crane, Purely Wax Werks, Vancouver, WashingtonRead moreWaxMelters customized our extreme tank exactly the way we needed it. This PRIMO 2000 is even better...
Tom B., Wholistic BotanicalsRead moreWithout the AutoShot system in our facility we would have had extreme backorders and labor costs...
Kevin Preece, COO, Scentsy, Meridian, IdahoRead moreNASA/MSFC has the requirement for a Wax Melter, Pump and Transfer System with custom upgrades and...
Steven S., NASA, Marshall Space Flight CenterRead moreWe're growing FAST and that PRIMO 75lb melter is a huge piece of it…we will most likely need one...
Dave D., Dilo HomeRead more
Find current manuals and controller instructions, complete approved troubleshooting, identify the correct replacement component, review warranty coverage, or determine whether qualified field service or WaxMelters factory repair is the correct next step.
Choose the Correct Support Path
Start With the Information You Need
Use the equipment model and serial/order information whenever available.
Guided Equipment Troubleshooting
Use the approved diagnostic path when equipment is not operating normally.
Start Troubleshooting →Current Controller Instructions
Programming and operating information for the current standardized controller platform.
Controller Instructions →Replacement Parts & Component Identification
Identify the correct controller, sensor, heater, switch, valve or supported replacement component before ordering.
Identify a Replacement Part →Warranty & Factory Protection
Review the applicable limited warranty, claim procedure and optional Factory Protection coverage.
Review Warranty Coverage →Historical Manuals & Legacy Equipment
Identify older WaxMelters equipment and review archived documentation or legacy-control options.
Open Legacy Archive →Current Support System
Troubleshooting Comes Before Parts, Warranty Authorization or Factory Repair
Melters & Heated Tanks
Many eligible repairs can be completed at the customer's facility by qualified service personnel using properly identified replacement components and applicable WaxMelters instructions.
View Melter / Tank Repair Options →Filling Systems
Guided troubleshooting identifies the affected module. Internal repair of designated filling-system components is normally performed by WaxMelters.
View Filling-System Factory Repair →
Do not order a replacement part by appearance alone.
Components may differ by equipment generation, voltage, controller package, wiring,
dimensions or original configuration. Model, serial/order information and photographs
may be required before WaxMelters can confirm compatibility.
Stop Operation If a Safety Condition Exists
Discontinue operation and begin the prescribed troubleshooting/service process if equipment exhibits uncontrolled heating, repeated breaker or fuse tripping, smoke, electrical burning odor, visible wiring damage, material near electrical controls, significant leakage or another condition that may create a safety hazard or additional damage.