Returns and Restocking
Quick answer: stock equipment can be returned within 20 days of delivery if it is new, unopened, in original packaging and in 100% resale condition. A 25% restocking fee applies and you pay return shipping. Custom orders are final.
| Return window | 20 days from the day you receive stock equipment |
|---|---|
| Condition | New, unopened, original packaging, 100% resale condition. Opened or used equipment cannot be returned or refunded. |
| Restocking fee | 25%. Shipping, handling and insurance are not refunded. |
| Paperwork | A Return Merchandise Authorization (RMA) number from WaxMelters is required before you ship anything back. |
| Return shipping | At your expense. |
| Refund timing | Generally 7 to 10 business days after we receive the equipment. |
| Custom orders | Custom orders, including modified stock products, are final and not refundable, exchangeable or returnable. |
| International, Alaska and Hawaii | International orders and domestic orders to Alaska and Hawaii are not refundable. |
| Damaged or defective | Pre-tested and inspected before shipping. If it arrives damaged or defective, or there is an order error, we send new replacement items or correct the order. Report it right away. |
Return Policy in Full
This is the return policy from our Terms and Conditions of Sale, repeated word for word.
RETURNS: You understand and agree M&FE sells manufacturing equipment at wholesale prices and not at retail prices to the public. In consideration for this discounted wholesale pricing and to prevent individuals from purchasing equipment to manufacture items on a limited basis or to fulfill an order, You agree to M&FE's limited Return policy and cancellation fees.
RETURN POLICY
a) Stock Equipment:
Stock Equipment is not sold on a Trial basis. You understand and agree that M&FE products are used to manufacture items so if equipment is opened and/or used, then the merchandise is not refundable or returnable under any circumstances.
If within 20 days of receiving your equipment you would like to return it for a refund, it must be new, unopened, in original packaging and in 100% resale condition. There is a 25% restocking fee and there are no refunds on shipping, handling and insurance costs. No product shall be returned without the proper paperwork issued by M&FE and all returned material must be accompanied by a Return Merchandise Authorization Number. You will have to ship the unit back at your expense. The packaging and unit will be inspected when received. If your equipment has been opened and/or used, then you will not receive a refund. If your equipment is unopened and unused, then you will receive a refund minus shipping, handling and insurance costs and minus the 25% restocking fee. It generally requires 7 to 10 business days from the time M&FE receives your returned equipment to issue a refund.
You acknowledge and agree that should You send any items to M&FE without a Return Merchandise Authorization Number, you will not receive a refund of any kind. You will be responsible for shipping, handling and insurance fees to have the item shipped back. M&FE will hold your equipment free of charge for up to 15 days and then you will be billed a Storage Fee for storing your equipment per day ($5 to $25 depending on the size of the equipment) and this storage fee must be paid prior to the equipment being shipped back. M&FE is not responsible for items left after 30 days. You understand, accept and agree that in the unlikely event that equipment is damaged in shipping, defective or an order error has been made, your sole, exclusive remedy is that M&FE will send new replacement items/equipment, correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
b) CUSTOM & CUSTOMIZED ORDERS ARE FINAL AND NOT REFUNDABLE, EXCHANGEABLE OR RETURNABLE: Custom Orders, including modified stock products (any stock product which has been modified or upgraded or downgraded in any way, including but not limited to making it 120 or 240V, changing the size of the melter, changing the timing mechanism, changing the length of the hose, changing the heated pump, and so on) which You agree and understand are deemed Custom Orders, are final and not refundable, exchangeable or returnable under any circumstances.
c) INTERNATIONAL ORDERS AND DOMESTIC ORDERS TO ALASKA & HAWAII ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.
DAMAGED EQUIPMENT, DEFECTIVE EQUIPMENT, ORDER ERRORS: All equipment is pre-tested, inspected prior to shipping and packaged properly. Therefore, you should have received the unit you ordered free of damage and defects.
You understand, accept and agree that in the unlikely event that equipment is damaged in shipping, defective or an order error has been made, your sole, exclusive remedy is that M&FE will send new replacement items/equipment, correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
Damaged Equipment: In the case of damaged equipment, you must report this information to the delivery person (freight company, FedEx, UPS), save damaged goods, cartons and packaging materials so that Melting and Filling Equipment, Inc. can file a claim with shipping/freight company (if You alter, dispose or otherwise make such packaging material unavailable then Melting & Filling Equipment, Inc. will be unable to file a claim with shipping/freight company and you will be responsible for costs associated with receiving replacement goods or repairing equipment), and notify M&FE. In order to file a claim with the shipping company, as well as for your safety and to prevent further damage to the equipment, any and all claims must be made within 5 (Five) days from your receipt of the equipment. You understand, accept and agree that in the unlikely event that equipment is damaged in shipping, your sole, exclusive remedy is that M&FE will send new replacement items/equipment and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
Defective Equipment: If you believe You have received defective equipment, do not use the equipment. Please contact M&FE immediately for assistance. For your safety and to prevent fire, injury, death and/or further damage to the equipment, Defective Equipment claims must be made within 7 days of manifestation and you agree not to use equipment until contacting M&FE. Your equipment is under warranty for a certain period of time depending on the part (1 year on electrical and 3 years on metal parts; see the Warranty section and the Warranty and Factory Protection page for full information). You understand, accept and agree that in the unlikely event that equipment is defective, your sole, exclusive remedy is that your equipment will be serviced in accordance with the warranty and M&FE will send new replacement items/equipment and that there are no refunds, returns, credits, or exchanges as a result of items being defective.
Order Errors: If there is an order error and you receive the wrong item or any items are missing, please contact M&FE and replacement parts will be sent to you. Do not use the equipment you received if it was shipped in error. Any and all claims for order errors must be made within 5 (Five) days from your receipt of equipment. You understand, accept and agree that in the unlikely event that an order error has been made, your sole, exclusive remedy is that M&FE will correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
Please see our Terms & Conditions for complete details regarding our return policy.
Need a return authorization?
Call (888) WAX-MELTERS | (888) 929-6358 or use the Contact page and give your order number. Sections 10 to 13 of the Terms also cover cancellation and damaged equipment.