PRIMO operation
How to Operate and Use a PRIMO Heating and Melting Tank
Operating overview for PRIMO heated stainless-steel melting tanks.
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Reviews
- ★★★★★
We purchased our PRIMO Melter and EZ system from Melting & Filling Equipment for our ointment and...
Rowena, Herbs From Wales, UNITED KINGDOMRead more - ★★★★★
We love the PRIMO 1000 & PRIMO 2000 we ordered. They are definitely speeding up our wax melt...
Tyson K., Candle Warmers Etc.Read more - ★★★★★
I just wanted to take a moment to thank all of you- you are truly a pleasure to do business with....
Shannon D., Pure Light Candle CompanyRead more - ★★★★★
We were so pleased with our melting tank that we ordered another melter the same exact day. It...
Jim, J.C. Danczak, Inc., Westfield, MassachusettsRead more We are still so happy with the (2) PRIMO 50 melters we bought from you 8 years ago for our soy...
Glenn C., Madeline Island CandlesRead moreWhat used to take me hours, now takes me minutes! Love it!! I will recommend your company to other...
Sonja Minic, Managing Director & Candle Artisan, Green Scents Pure Soy Candles, AustraliaRead moreWithout the AutoShot system in our facility we would have had extreme backorders and labor costs...
Kevin Preece, COO, Scentsy, Meridian, IdahoRead moreTo Everyone at WaxMelters, I just want to THANK YOU for making my job easier. With the new melter I...
Donna R., Aurora Borealis CandlesRead moreNASA/MSFC has the requirement for a Wax Melter, Pump and Transfer System with custom upgrades and...
Steven S., NASA, Marshall Space Flight CenterRead moreWaxMelters customized our extreme tank exactly the way we needed it. This PRIMO 2000 is even better...
Tom B., Wholistic BotanicalsRead moreWe're growing FAST and that PRIMO 75lb melter is a huge piece of it…we will most likely need one...
Dave D., Dilo HomeRead moreWe purchased the EZ Filling System and increased our production 50% the first day! Reduced our...
Ellen Kay R., New Boston CandleRead more
Operating Instructions & Video Guides
Find the operating video that matches your PRIMO melter, specialty tank, temperature-controller generation, AutoShot dispenser or Pour X-Press filling system.
Match the video to the exact equipment and controller face.
These videos supplement the written instructions for your unit. Model year, size, voltage, controller and accessories can change the correct operating procedure. Use the equipment nameplate and controller face when selecting a guide.
Try a model or task such as PRIMO 350, lye, honey, temperature, AutoShot, PX2000 or PX3000.
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Heating & melting tanks
How to Operate PRIMO Melters
Start here for normal PRIMO heating and melting tank operation. For setup, cleaning, maintenance or a reported problem, use the written manual for the exact unit.
Specialty heated tanks
Lye Tank & Heated Honey Tank Operation
Use the video for the specific specialty-tank application. Follow the material-handling, PPE and facility procedures applicable to the product being processed.
Lye tank
Lye Tank Operation and Dispensing Overview
Overview of heated lye-tank controls, holding and dispensing.
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Heated honey tank
Heated Honey Storage Tank Operation and Dispensing Overview
Operating and dispensing overview for heated honey storage tanks.
Watch on YouTubeSelect by controller face, size & generation
Model-Specific PRIMO Temperature Controller Videos
There is no single current controller instruction for every unit. Match the equipment size, model year and controller face before changing a setting; do not choose by appearance or approximate year alone.
Relay-setting note: When reprogramming instructions ask you to choose between SSR and Relay, select Relay for models through 2024, all PRIMO 25 models and all filling systems. Do not transfer advanced settings from a different controller generation.
2023+ matching controller face
PRIMO Temperature Controller Settings: 2023+ Models
Use only when the controller face and equipment configuration match the video.
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Legacy: 2014 to 2022
PRIMO 350+ Temperature Controller Settings
Controller guide for 2014 to 2022 PRIMO 350 and larger melting-tank models.
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Legacy: 2014 to 2022
PRIMO 25 to 250 Temperature Controller Settings
Controller guide for 2014 to 2022 PRIMO 25 through PRIMO 250 melting-tank models.
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Filling-System Operating Videos
Use these videos for common AutoShot and Pour X-Press adjustments and demonstrations. Refer to the exact system manual for full startup, shutdown, cleaning and maintenance instructions.
AutoShot adjustment
AutoShot Dispenser: Adjust Dispensing Time
Change the digital dispensing time to adjust the amount delivered per cycle.
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Filling-system temperature
Setting Temperature for Filling Systems
Set the operating temperature and use the filling-system controls to dispense.
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PX3000 demonstration
Pour X-Press 3000 Automated Wax Filling System Demo
See the automated PX3000 heating and filling workflow in operation.
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PX2000 demonstration
Pour X-Press 2000 Automated Wax Filling System Demo
See the PX2000 heating and dispensing workflow in operation.
Watch on YouTubeProblem with a unit?
Related PRIMO Troubleshooting Videos
If a unit is leaking or heating above the setpoint, use these symptom-specific videos and guided troubleshooting.
Troubleshooting: leak
Melter Leaking? How to Troubleshoot Tank Leaks
Identify and document the source of a reported PRIMO tank or valve-area leak.
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Troubleshooting: overheating
Melter Overheating? Temperature Too High
Review common causes when actual material temperature is too high or does not match the controller.
Watch on YouTubeNeed instructions for a different unit?
Use the model, serial number or original order number to locate the correct manual. If the equipment is not operating normally, begin the guided troubleshooting process instead of applying settings from another model.