WaxMelters provides factory-direct service, repair, and technical support for all melting tanks, processing systems, and dispensing equipment.

Our support team works directly with customers to diagnose issues, supply replacement components, and restore systems to full operational performance with minimal downtime.

Access model-specific troubleshooting guides and controller programming instructions for WaxMelters systems.

• Troubleshooting guides by model and year
• Temperature controller programming instructions
• Filling system and melter diagnostics
• Video-based support and walkthroughs

• Temperature control issues (overheating, underheating)
• Controller programming and calibration
• Heating element or relay failures
• Valve, discharge, or flow issues
• Electrical or wiring diagnostics

If a component or system requires evaluation, WaxMelters offers factory inspection and repair services.

To begin the process, please submit a service request with the following information:

• Name and company
• Serial number or order number
• Description of the issue
• Photos or video (if available)

Click here to submit a Service Evaluation Request →

Many issues can be resolved quickly with replacement components without requiring full system return.

• Heating elements and controllers
• Relays, sensors, and electrical components
• Valves and discharge systems
• Upgrade and retrofit options

WaxMelters supports a wide range of systems, including older models.

• 2006–present models fully supported
• Limited support available for select 1990–2005 systems
• Upgrade recommendations available for older units

Please note: Pre-2006 models may not be fully serviceable, but replacement components and upgrade paths may be available.

For immediate assistance, contact our team:

• Phone: (888) WAX-MELTERS
• Email: [email protected]

WaxMelters is committed to keeping your system operating reliably with fast, knowledgeable support.