Resources Technical Support & DocumentationAccess manuals, controller instructions, troubleshooting guidance, equipment videos, factory service and replacement-part assistance for WaxMelters systems.
Support Library Choose the Type of Help You NeedSetup & Operation Instructional Videos & ManualsOperating instructions, controller setup and available documentation organized by equipment generation. View Manuals & Instructions →Diagnosis Troubleshooting & Controller ProgrammingGuidance for temperature controls, common operating issues and model-year-specific procedures. Open Troubleshooting Resources →Factory Assistance Service, Repair & Technical SupportSubmit an equipment issue, request an evaluation or obtain guidance from the WaxMelters support team. Request Service or Support →See Equipment Operate Equipment Demonstration VideosView demonstrations of selected filling, dispensing and production systems. View Equipment Videos →Components Replacement PartsFind compatible heaters, controls, valves, filling components and other replacement items. Shop Replacement Parts →General Assistance Contact WaxMeltersContact sales, support or another department when the correct destination is uncertain. Contact WaxMelters →Prepare Your Request Information That Helps Us Diagnose the Issue- Model and serial number
- Original order number, if available
- Approximate year of manufacture
- Voltage and phase
- Description of the problem and when it occurs
- Photos or a short video of the equipment and controls
Safety First Stop Operation When Continued Use May Cause DamageDisconnect equipment from power before opening electrical enclosures or inspecting wiring. Do not continue operating a system with damaged wiring, uncontrolled heating, leakage or a suspected failed safety component. Electrical diagnosis and repair should be performed by qualified personnel using the equipment documentation and applicable requirements.
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