Many WaxMelters melter and heated-tank components can be evaluated and
replaced without returning the complete tank.
Begin With Required Troubleshooting
Warranty, replacement-component and repair requests must first complete
the applicable Guided Troubleshooting & Warranty Service process.
No completed process = no warranty authorization.
Do not replace components, modify wiring or return equipment until the
affected component and appropriate repair path have been identified.
Start Guided Troubleshooting →
Qualified Service Personnel
Eligible repairs may be completed at the customer's facility by
qualified electrical or technical personnel using properly identified
replacement components and M&FE instructions.
Factory Repair
Where factory inspection or repair is appropriate, M&FE may
authorize return of a component, control assembly or complete unit.
Remote Technical Assistance
Remote technician-to-technician assistance may be available when the
required troubleshooting has been completed and additional support
is appropriate.
WaxMelters does not routinely dispatch technicians to customer facilities.
