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Filling-System Factory Repair	Melter / Tank Repair Options	Service & Labor Charges
Legacy Controller Retrofit	Evaluation Authorization

Resources • Factory Repair

Factory Repair, Technical Support & Equipment Evaluation

WaxMelters provides factory evaluation and repair, replacement and retrofit components, guided troubleshooting, and remote technical support for WaxMelters melting tanks, heated process equipment and filling systems.

Start Guided Troubleshooting Request Factory Evaluation

WaxMelters does not dispatch field-service technicians to customer facilities.

Eligible repairs to melters and heated tanks may be completed at the customer's facility by the customer's own qualified electrician or technician using WaxMelters replacement components and instructions. Remote technician-to-technician assistance may be available when additional support is needed.

Factory Repair

Remote Technical Support

OEM Replacement Components

Legacy Control Retrofits

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Troubleshoot Before Sending Equipment

Many equipment issues can be identified through the applicable troubleshooting guide, controller instructions, photos and basic component checks. Troubleshooting also helps determine whether a replacement component, remote technical assistance, or factory evaluation is the correct next step.

Start Troubleshooting

Have This Information Ready

Model and serial number or original order number
Description of the problem
Photos or video when applicable
Controller display or error information
Steps already completed during troubleshooting

Repair Paths

Choose the Correct Repair Path

The correct path depends on the type of equipment, the affected component and whether the repair can be completed by qualified personnel at the customer's facility or requires WaxMelters factory evaluation.

Melters & Heated Tanks

Repair by Your Qualified Technician

Many melter and heated-tank repairs can be performed at the customer's facility by the customer's own qualified electrician or technician.

WaxMelters replacement components and repair packages
Model-specific instructions when available
Photos and component identification before ordering
Remote technician assistance when appropriate

WaxMelters does not send a technician to the customer's location.

View Melter Replacement Components

Filling Systems

Factory Repair of the Affected Module

Internal filling-system repair is normally performed at WaxMelters. Guided troubleshooting should be completed first so only the affected module is returned whenever possible.

Dispensing head
Heated hose
Thermopump control-box and pump assembly
Other approved filling-system modules

Request Factory Evaluation

Complete Equipment

Factory Equipment Evaluation

When the complete melter, tank, filling system or other equipment must be inspected at WaxMelters, complete an Evaluation Authorization before shipping.

Do not ship equipment before receiving the applicable authorization
Equipment must be emptied and drained
Customer is responsible for safe packaging
Repair work is quoted for approval before non-warranty work proceeds

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Legacy Equipment

Legacy Controls & Retrofit Options

Older controller, relay and electrical configurations may no longer use currently supported components. Depending on the model and year, WaxMelters may recommend a replacement component, updated control package or control-system retrofit.

Provide the model, serial number or order number and clear photos of the existing controls before ordering legacy electrical components.

View Repair & Replacement Support

Filling-System Factory Repair

Ship the Smallest Repairable Module Whenever Possible

A complete filling system does not normally need to be returned when troubleshooting has isolated the problem to one removable module. Returning only the affected module can reduce shipping cost, handling and downtime.

Module 1

Dispensing Head

Send the dispensing head when troubleshooting indicates that the problem is isolated to the dispensing or nozzle assembly.

Module 2

Heated Hose

Send the heated hose when the problem is isolated to hose heating, connectors or the hose assembly.

Module 3

Thermopump

Send the control-box and pump assembly when the problem involves pump operation, control power or the Thermopump assembly. Do not open or internally repair the filling-system control/pump assembly unless specifically instructed by WaxMelters.

Factory Evaluation Process

Before Shipping Anything to WaxMelters

Complete the applicable troubleshooting process whenever possible.
Identify the affected equipment or module, such as a melter, heated tank, dispensing head, heated hose or Thermopump.
Submit the Evaluation Authorization request and obtain the applicable authorization or order number.
Empty and drain the equipment or component and remove process material before packaging.
Package the equipment safely and write the authorization number clearly on the outside of the package.
Ship only after completing the applicable authorization process and receiving the required return instructions.
WaxMelters evaluates the submitted equipment and provides the applicable repair estimate for approval before non-warranty repair work begins.

Evaluation, Cleaning, Parts & Labor

Evaluation fees, cleaning charges, replacement components, testing and repair labor depend on the equipment and work required. The applicable evaluation or repair charges are shown with the current repair item or provided as part of the service process.

Equipment should arrive emptied and drained. Material removal or cleaning required before safe evaluation may result in additional charges.

Warranty status is reviewed before paid repair work is authorized.

Factory Repair

Do Not Ship Equipment Without an Evaluation Authorization

Start with troubleshooting whenever possible. If factory evaluation is required, complete the authorization process before sending a unit or component to WaxMelters.

Start Troubleshooting Request Factory Evaluation