Resources · Service & Evaluation
Factory Repair & Equipment Evaluation
WaxMelters provides guided troubleshooting, factory evaluation and repair,
replacement and retrofit components, and remote technical assistance for
WaxMelters melting tanks, heated process equipment and filling systems.
Troubleshooting is required before warranty authorization or factory evaluation.
The required process identifies the equipment, documents the reported condition and helps
determine whether the correct next step is a replacement component, repair by qualified
personnel, remote technical assistance or factory repair. Do not ship equipment or
disassemble designated components unless instructed or authorized by M&FE.
Choose the Correct Service Path
Repair Depends on the Equipment
Melters & Heated Tanks
Many eligible repairs can be completed at the customer’s facility by qualified
service personnel using correctly identified replacement components and M&FE instructions.
Melter / Tank Repair Options →
Filling-System Factory Repair
Guided troubleshooting identifies the affected module. Designated filling-system
components are normally returned to WaxMelters for internal repair.
Filling-System Repair →
Legacy Controller Retrofit
Older systems may require updated control packages or conversion to the current
WaxMelters controller platform.
Legacy Retrofit Options →
Evaluation Authorization
Obtain authorization before sending equipment, assemblies or removable modules
to WaxMelters for factory evaluation.
Evaluation Authorization →
Service & Labor Charges
Review technical assistance, evaluation, repair and labor-charge policies for
non-warranty service.
Service & Labor Charges →
Warranty & Factory Protection
Warranty coverage is determined separately from the repair path and requires the
applicable troubleshooting/claim procedure.
Review Warranty Coverage →
Before Shipping Anything to WaxMelters
- Complete the applicable required troubleshooting process.
- Provide requested model, serial/order and diagnostic information.
- Identify the affected equipment or removable module.
- Receive M&FE authorization to return the equipment or component.
- Complete the applicable Evaluation Authorization.
- Empty, drain and clean process material from the equipment.
- Package or crate the equipment safely for transportation.
- Ship only after receiving applicable return instructions.
Do not ship equipment without authorization.
Equipment or components received without required troubleshooting and evaluation
authorization may be refused, returned, or subject to evaluation, cleaning, handling
and transportation charges.
Warranty Repair
Coverage Is Determined After Evaluation
Warranty eligibility is determined by M&FE after completion of the applicable
troubleshooting and evaluation process. Covered service is handled according to
the applicable M&FE Limited Warranty.
Limited Warranty & Factory Protection →
Non-Warranty Repair
Approval Before Chargeable Repair Work
If the reported condition is not covered, applicable evaluation, parts, labor,
cleaning or transportation charges are handled according to the service/evaluation
process before non-warranty repair proceeds when approval is required.
Review Service & Labor Charges →
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