Limited Warranty & Factory Protection

1-Year Limited Equipment Warranty

M&FE warrants to the ORIGINAL PURCHASER that new equipment manufactured by M&FE will be free from defects in materials and workmanship for twelve (12) months from the date of delivery.

This warranty applies to eligible factory-installed mechanical and electrical components of M&FE melting, heating, mixing, dispensing, transfer and filling equipment except as otherwise specifically stated in writing.

M&FE’s sole obligation under this warranty is, at M&FE’s option, to diagnose, repair, correct or replace a component determined by M&FE to have failed as the result of a covered defect in materials or workmanship.

3-Year Fabricated Stainless-Steel Vessel Warranty

Stainless-steel tanks and vessels fabricated by M&FE and their factory structural welds are warranted against defects in material and fabrication for three (3) years from delivery.

This additional warranty applies specifically to the structural integrity of the M&FE-fabricated tank or vessel and its factory structural welds. It does not extend the warranty period of another component merely because that component is constructed from or enclosed in stainless steel.

Control boxes, filling heads, dispensing assemblies, pumps, motors, heaters, temperature controllers, sensors, electrical components, agitators, hoses, valves, fittings, seals and other components remain subject to the applicable one-year equipment warranty unless otherwise expressly stated in writing.

The three-year vessel warranty does not cover corrosion, chemical attack, erosion, contamination, physical damage, deformation, overheating, freezing, incompatible materials, improper cleaning chemicals or procedures, unauthorized modification, external loads, or pressure or vacuum conditions for which the vessel was not designed.

Proper Installation, Operation & Maintenance

Warranty coverage is conditioned upon equipment being properly installed, assembled, operated, cleaned and maintained in accordance with M&FE instructions, specifications, manuals and written recommendations. The purchaser is responsible for proper electrical service, voltage, wiring, grounding, utilities, installation conditions and operating environment.

Reporting a Warranty Claim

Warranty concerns must be reported promptly after discovery. The purchaser may be required to provide the model, serial number, order number, photographs, video, operating temperatures, material information, electrical information, troubleshooting measurements or other information reasonably required to evaluate the reported condition.

M&FE reserves the right to inspect, test and evaluate equipment or components before determining whether a condition is covered.

Filling-System Warranty & Factory Repair

Filling-system troubleshooting is intended to identify the affected module and does not authorize internal disassembly or repair. Dispensing heads, heated hoses, Thermopump/control-pump assemblies and other designated filling-system components must be serviced in accordance with M&FE instructions.

Do not open, alter, internally repair or disassemble a filling-system component unless specifically instructed by M&FE in writing. Damage caused by improper or unauthorized disassembly, repair, continued operation after a malfunction, or failure to follow prescribed troubleshooting or safety instructions is not covered.

What Is Not Covered

Seals, gaskets, O-rings, hoses, tubing and similar wear components may require periodic replacement as part of normal maintenance. Normal wear is not a manufacturing defect.

Process & Application Performance

Unless expressly agreed otherwise by M&FE in writing, the warranty covers the equipment and does not guarantee a customer’s process, formula, material, production rate, cycle time, finished product, yield or application result. The purchaser remains responsible for determining suitability of the equipment for its materials, process and operating requirements unless a specific performance obligation has been expressly accepted by M&FE in writing.

Replacement Parts, Shipping & Factory Repair

M&FE may provide a replacement component, request return of a component for inspection, or require equipment or an assembly to be returned for factory evaluation.

Unless otherwise authorized in writing, the purchaser is responsible for safely removing, cleaning, packaging and shipping equipment or components to M&FE.

If M&FE confirms that a returned component or assembly has a covered warranty failure, M&FE will repair or replace the covered component and provide standard outbound return transportation within the contiguous United States.

Removal, installation, rigging, crating and transportation of complete tanks, melters, production systems or other large equipment are not included unless expressly authorized by M&FE in writing. If evaluation determines that the condition is not covered, the purchaser is responsible for applicable evaluation, cleaning, parts, labor, packaging and transportation charges.

Factory Protection Plans are optional service agreements purchased separately from the included equipment warranty. Coverage, exclusions, maintenance requirements, transportation obligations and claim procedures are governed by the Factory Protection Plan applicable to the equipment.

Orders Accepted Before August 1, 2026

These warranty terms apply only to equipment orders accepted by M&FE on or after August 1, 2026. Equipment ordered before August 1, 2026 remains subject to the warranty terms applicable to that purchase when the order was accepted unless M&FE expressly agrees otherwise in writing.