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Reviews
- ★★★★★
We purchased our PRIMO Melter and EZ system from Melting & Filling Equipment for our ointment and...
Rowena, Herbs From Wales, UNITED KINGDOMRead more - ★★★★★
We love the PRIMO 1000 & PRIMO 2000 we ordered. They are definitely speeding up our wax melt...
Tyson K., Candle Warmers Etc.Read more - ★★★★★
I just wanted to take a moment to thank all of you- you are truly a pleasure to do business with....
Shannon D., Pure Light Candle CompanyRead more - ★★★★★
We were so pleased with our melting tank that we ordered another melter the same exact day. It...
Jim, J.C. Danczak, Inc., Westfield, MassachusettsRead more It takes us 15 minutes to do what used to take us 45 minutes. AND, that was just the first day.
Thomas Crane, Purely Wax Werks, Vancouver, WashingtonRead moreWe purchased the EZ Filling System and increased our production 50% the first day! Reduced our...
Ellen Kay R., New Boston CandleRead moreWaxMelters customized our extreme tank exactly the way we needed it. This PRIMO 2000 is even better...
Tom B., Wholistic BotanicalsRead moreWe're growing FAST and that PRIMO 75lb melter is a huge piece of it…we will most likely need one...
Dave D., Dilo HomeRead moreNASA/MSFC has the requirement for a Wax Melter, Pump and Transfer System with custom upgrades and...
Steven S., NASA, Marshall Space Flight CenterRead moreI kissed my melter....Thank you!!!!!!!! I sincerely do not know how I did without one! What took me...
Jenny W., HB Wax Manufacturing Inc., Ontario, CANADARead moreWe are still so happy with the (2) PRIMO 50 melters we bought from you 8 years ago for our soy...
Glenn C., Madeline Island CandlesRead moreTo Everyone at WaxMelters, I just want to THANK YOU for making my job easier. With the new melter I...
Donna R., Aurora Borealis CandlesRead more
Legacy Controller Retrofit
Older WaxMelters equipment may use controllers or electrical components that are no longer part of the current equipment design. In some cases, an updated control package or retrofit may be the appropriate service solution.
Identify the Equipment Before Ordering Parts
Do not purchase or install a controller, relay, sensor or other electrical component based only on appearance or an old part number.
The customer must complete the applicable equipment-identification or troubleshooting process so M&FE can confirm the equipment configuration and determine the appropriate current solution.
For warranty requests: no completed process = no warranty authorization.Information Required
- Equipment model;
- Serial number or original order number, when available;
- Approximate purchase date;
- Clear photograph of the complete equipment;
- Clear photograph of the current controller and control area;
- Photograph of labels, wiring identification or other requested information;
- Supply voltage and phase; and
- Description of the reported condition.
Retrofit or Repair
Legacy equipment may not always support a like-for-like replacement of a discontinued controller. Depending on the equipment configuration, M&FE may recommend a current controller, control package, wiring update or other retrofit.
Electrical work should be performed by qualified personnel using the approved components and instructions applicable to the specific equipment.
Warranty Status of Legacy Equipment
Availability of manuals, replacement components or retrofit assistance does not mean that older equipment remains under its original warranty. Warranty status and serviceability are separate matters.
Legacy retrofit parts, labor and technical assistance are normally billable unless M&FE expressly determines that a specific condition is covered by an applicable warranty.