Find quick answers to your questions below...

Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How can I get another copy of instructions? • How do I repair my product? • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • I received the wrong product. • What is your return policy? • When will my order ship? International Shipping • Global Industrial Thermal Processing Systems | Worldwide Shipping & Export Support • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? Guarantees • Customer Confidentiality, NDA, & Customer Reviews Policy • Warranty & Factory Protection • Best Price & Quality Guaranteed • Privacy Policy • Security

Pricing and Billing • Payment Instructions • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • Candle Wax Melter Sizing Guide • How PRIMO Heating Works • How to Choose a Wax Melter for a Candle Business • PRIMO Melter Sizing Guide • Request a Candle Production Review • Soap Melting Tank and Lye Tank Guide • Wax Melter with Heated Pouring Spout and Valve • How do I find my product? • How do I navigate the site? Customer Support • Annual Factory Protection Check • Instructional Videos & Manuals • Size Your PRIMO • Your Electric Utility May Help You Pay for Your PRIMO • TROUBLESHOOTING GUIDES