★ BBB A+ Rated ★Online since 1999Serving 40+ Industries(888) WAX-MELTERS | (888) 929-6358Pay an InvoiceEN ES
WaxMelters logoWAXMELTERSThermal Process Equipment 0Cart
Buy NowCart 0Checkout

Trusted by

Blue Origin logoNASA logoFender logoYamaha logoJim Beam logoMaker's Mark logoYankee Candle logoS.C. Johnson logoScentsy logoVoluspa logoPartyLite logoNewell Brands logo

Reviews

  • ★★★★★We purchased our PRIMO Melter and EZ system from Melting & Filling Equipment for our ointment and... Rowena, Herbs From Wales, UNITED KINGDOMRead more
All reviews
Home / Resources / Technical Support, Manuals & Repair / Factory Repair & Equipment Evaluation / Evaluation Authorization / Repair Evaluation Authorization Request
Repair Evaluation Authorization Request, stainless steel equipment
  • Lead time quoted per orderShips from Ronkonkoma, NY
  • BBB A+ RatedBetter Business Bureau A+ rating
  • Built by the Factory TeamEngineering, parts and support from the people who build it
  • 1-Year / 3-Year Limited Warranty1 year on electrical, 3 years on metal parts

Repair Evaluation Authorization Request

US-built PRIMO melting, thermal conditioning, holding and filling systems for industrial and craft production. Serving 40+ industries since 1999. Priced by custom quote. Voltage: 110-120 V or 220-240 V.

Custom quote

Lead time quoted per order

Request a Quote

Or call (888) WAX-MELTERS | (888) 929-6358. Mutual NDA available.

SHIP ALL EQUIPMENT TO:
2221 5th Ave, Ste 3
Ronkonkoma, New York 11779
EVALUATION FEES:
• Please submit our Technical Support & Service Request (troubleshooting) form first.
• Under warranty: no evaluation fee once our support team confirms the warranty.
• Not under warranty: after you submit this request, we will send you a link to pay the $100 evaluation fee. The $100 is credited toward any repair of that unit or component.
• $295 to evaluate if no troubleshooting form was submitted.
• Equipment sent without an Evaluation Authorization (EA#) or troubleshooting form may be refused. If accepted, the evaluation fee is $295.

1) Customer Authorizes M&FE to Evaluate Product: I authorize Melting And Filling Equipment Inc. to evaluate, examine and inspect the Part(s) listed above.
2) Please Empty & Drain Equipment: Filled equipment is more prone to damage in shipping and may require additional time for melting/cleaning prior to being able to evaluate and diagnose the equipment and to eventually repair it. Customer understands that customer will be billed for cleaning costs associated with evaluating and repairing the equipment.
3) Customer Has Safely Packaged Items Listed Above Being Sent for Evaluation: It is Customer’s Exclusive responsibility for damage incurred during shipment from improperly packaged items as determined by Carrier. If damage occurs, Customer will file a claim with Carrier, but if Carrier denies claim, then Customer will be responsible for shipping damage and will not be M&FE’s responsibility.
4) Your ORDER NUMBER becomes your Evaluation Authorization Number. Please write the Evaluation Authorization On Outside of Package: Packages received without an EA# may be misplaced, lost and will definitely delay the evaluation and/repair of Customer’s equipment. Customer agrees to write EA# on outside of package.
5) Customer Will Be Contacted With An Estimate In Writing For Approval Prior To Being Billed: Customer will be contacted regarding the evaluation and the costs of the repair in writing for approval prior to being billed and any repair work being commenced.

Please Send Your Packaged Item With EA# Written on Outside Of Package to:
2221 5th Ave, Ste 3
Ronkonkoma, New York 11779

Specifications

EVALUATION FEES:
• Please submit our Technical Support & Service Request (troubleshooting) form first.
• Under warranty: no evaluation fee once our support team confirms the warranty.
• Not under warranty: after you submit this request, we will send you a link to pay the $100 evaluation fee. The $100 is credited toward any repair of that unit or component.
• $295 to evaluate if no troubleshooting form was submitted.
• Equipment sent without an Evaluation Authorization (EA#) or troubleshooting form may be refused. If accepted, the evaluation fee is $295.
1) Customer Authorizes M&FE to Evaluate Product: I authorize Melting And Filling Equipment Inc. to evaluate, examine and inspect the Part(s) listed above.
2) Please Empty & Drain Equipment: Filled equipment is more prone to damage in shipping and may require additional time for melting/cleaning prior to being able to evaluate and diagnose the equipment and to eventually repair it. Customer understands that customer will be billed for cleaning costs associated with evaluating and repairing the equipment.
3) Customer Has Safely Packaged Items Listed Above Being Sent for Evaluation: It is Customer's Exclusive responsibility for damage incurred during shipment from improperly packaged items as determined by Carrier. If damage occurs, Customer will file a claim with Carrier, but if Carrier denies claim, then Customer will be responsible for shipping damage and will not be M&FE's responsibility.
4) Your ORDER NUMBER becomes your Evaluation Authorization Number. Please write the Evaluation Authorization On Outside of Package: Packages received without an EA# may be misplaced, lost and will definitely delay the evaluation and/repair of Customer's equipment. Customer agrees to write EA# on outside of package.
5) Customer Will Be Contacted With An Estimate In Writing For Approval Prior To Being Billed: Customer will be contacted regarding the evaluation and the costs of the repair in writing for approval prior to being billed and any repair work being commenced.

Once this Evaluation Authorization Request is submitted online and approved, then you will receive an address to ship the particular unit or part for evaluation.

Repair Evaluation Authorization Request Questions and Answers

How fast does this equipment ship?

Standard configurations ship on the lead time shown on this page, from Ronkonkoma, NY.

Can I buy online or request a formal quote?

Both. Configure the model and check out online, or request a quote and the factory team will confirm sizing, options and freight.

What warranty is included?

Limited Warranty (1 year on electrical, 3 years on metal parts, from delivery), with an optional Factory Protection Plan.

Fill Next

Pairs Well With a PRIMO Melter

Proof

What Customers Say

“These pieces of equipment are critical to our current project. We are now buying an additional PRIMO wax melter and dispensing system.”

Jessica C., NASA Marshall Space Flight Center

“Our production is at least doubled. The equipment is easy to set up, extremely easy to use, and has worked great.”

Tyson, Candle Warmers Etc.

“Love them! They are the only melters we use.”

Gary, Wash + Wik

Questions About This Model?

Send your batch size, material and voltage to the factory team, or buy online now.

Request a QuoteCall (888) WAX-MELTERS | (888) 929-6358
Custom quoteLead time quoted per order
Request a QuoteCall Us
Newsletter

Production Tips and Industry Updates

Sizing advice, melt-rate tips and new equipment notes for production teams. Once or twice a month.

No spam. Unsubscribe anytime. We never sell or share your email. Privacy Policy