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★★★★★We purchased our PRIMO Melter and EZ system from Melting & Filling Equipment for our ointment and... Rowena, Herbs From Wales, UNITED KINGDOMRead more
★★★★★We love the PRIMO 1000 & PRIMO 2000 we ordered. They are definitely speeding up our wax melt... Tyson K., Candle Warmers Etc.Read more
★★★★★I just wanted to take a moment to thank all of you- you are truly a pleasure to do business with.... Shannon D., Pure Light Candle CompanyRead more
★★★★★We were so pleased with our melting tank that we ordered another melter the same exact day. It... Jim, J.C. Danczak, Inc., Westfield, MassachusettsRead more
Without the AutoShot system in our facility we would have had extreme backorders and labor costs... Kevin Preece, COO, Scentsy, Meridian, IdahoRead more
We're growing FAST and that PRIMO 75lb melter is a huge piece of it…we will most likely need one... Dave D., Dilo HomeRead more
What used to take me hours, now takes me minutes! Love it!! I will recommend your company to other... Sonja Minic, Managing Director & Candle Artisan, Green Scents Pure Soy Candles, AustraliaRead more
We purchased the EZ Filling System and increased our production 50% the first day! Reduced our... Ellen Kay R., New Boston CandleRead more
NASA/MSFC has the requirement for a Wax Melter, Pump and Transfer System with custom upgrades and... Steven S., NASA, Marshall Space Flight CenterRead more
WaxMelters customized our extreme tank exactly the way we needed it. This PRIMO 2000 is even better... Tom B., Wholistic BotanicalsRead more
To Everyone at WaxMelters, I just want to THANK YOU for making my job easier. With the new melter I... Donna R., Aurora Borealis CandlesRead more
I kissed my melter....Thank you!!!!!!!! I sincerely do not know how I did without one! What took me... Jenny W., HB Wax Manufacturing Inc., Ontario, CANADARead more

Home / Resources / Technical Support, Manuals & Repair / Factory Repair & Equipment Evaluation / Evaluation Authorization

Evaluation Authorization

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Repair Evaluation Authorization Request, stainless steel equipment

Repair Evaluation Authorization Request

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An Evaluation Authorization is required before equipment or components are shipped to WaxMelters for factory evaluation or repair.

Do Not Begin With an Equipment Return

Warranty and service requests must first complete the applicable Guided Troubleshooting & Warranty Service process.

No completed process = no warranty authorization.

Do not ship equipment, filling heads, heated hoses, Thermopump assemblies or other components until M&FE has reviewed the troubleshooting information and authorized the applicable return.

Start Required Troubleshooting

Factory Evaluation Process

Complete the required troubleshooting process.
Provide all requested equipment and diagnostic information.
Wait for M&FE to identify the applicable equipment or module for return.
Complete the Evaluation Authorization process.
Receive return/shipping instructions.
Empty, drain and clean the equipment or component.
Package or crate it to prevent transportation damage.
Ship only the equipment or component specifically authorized.

Warranty Evaluation

Receiving an Evaluation Authorization does not establish warranty coverage. Warranty eligibility is determined after M&FE reviews the applicable warranty terms, troubleshooting information and evaluation findings.

If the condition is not covered, applicable evaluation, cleaning, testing, parts, labor, packaging and transportation charges may apply.

Evaluation Authorization Form

Keep your current Evaluation Authorization product/form here.

Request Evaluation Authorization