WaxMelters FAQ: Melting, Filling & Ordering Questions

Frequently Asked Questions

About WaxMelters

Why choose WaxMelters?

Call (888) WAX-MELTERS | (888) 929-6358 or email sales@waxmelters.com.

Is WaxMelters the manufacturer?

Yes. WaxMelters (Melting and Filling Equipment Inc.) designs, builds and supports its equipment at 2221 5th Ave, Ste 3, Ronkonkoma, NY 11779, and has been a USA manufacturer since 1999. Order direct at waxmelters.com.

What is WaxMelters' BBB rating?

WaxMelters holds an A+ rating from the Better Business Bureau (BBB Serving Metropolitan New York). See the WaxMelters BBB profile.

Who uses WaxMelters equipment?

Customers from growing manufacturers to Fortune 500s, government agencies and NASA, plus candle, soap, cosmetics, beekeeping, food and industrial manufacturers worldwide.

Which industries do you serve?

Over 40, including candle and wax, soap, cosmetics and lip balm, beeswax and honey, food and confectionery, wax hands, crayons, investment casting, hot melt adhesives and coatings, composites and polymers, laboratories and research, pharmaceutical and nutraceutical, and aerospace and defense manufacturing. Find your industry in the industry guide index.

PRIMO Heating Technology

What does "waterless" mean on a PRIMO melter?

The permanent PRIMO heating system heats evenly throughout the vessel, so there is no separate water reservoir to fill, heat or maintain. Digital material-temperature control holds the set point for even heating.

How much electricity does a PRIMO melter use?

PRIMO melts 2 to 3X faster on half the electricity, which saves money, time and energy. Standard heating is 300 W on the PRIMO 25, 800 W on the PRIMO 50 to PRIMO 150 and 1800 W on the PRIMO 1000. Actual energy use varies by material, batch and setup. See every model in the wax melter electricity guide.

Sizes, Voltage and Choosing Equipment

What sizes are available?

PRIMO melters run from 25 lb (PRIMO 25, $1,395) to 60,000 lb (PRIMO 60000). Soap Production Tanks run from PRIMO 3 to PRIMO 8000, heated holding tanks from 14 to 83 gallons, and heated fillers from the hand-guided EZ-1 to the 8-head OCTO. Need another size? WaxMelters builds custom tanks. Sizing help: PRIMO sizing and capacity guide.

What voltage options are available?

PRIMO 25 through PRIMO 250 are 110 to 120 V standard, with 220 to 240 V, 480 V and 600 V options. PRIMO 350 to PRIMO 1000 are 110 to 120 V for standard temperature and 220 to 240 V for X-Treme. PRIMO 1500 and larger are 220 to 240 V standard. Confirm the voltage, phase and amperage at your site, then see the wax melter voltage guide.

What wax melter does a candle business need?

Most candle businesses start with the PRIMO 25 ($1,395, 25 lb) or PRIMO 100 ($2,050, 105 lb) on a standard 110 to 120 V outlet, move to the PRIMO 250 to PRIMO 1000 for wholesale production, and use PRIMO 1500 and larger for factory lines. Size by candles per batch with the candle wax melter sizing guide or read the best wax melter for candle making guide.

Which candle filling machine should I choose?

Choose by how you fill: the hand-guided EZ-1 ($3,450) for mixed containers, the gravity-fed AutoValve ($5,495) or automated AutoShot ($8,495) for repeatable single-head fills, and the 4-head QUATTRO ($29,995) or 8-head OCTO ($52,995) for production lines. Melt and fill on one cart with the Pour X-Press ($6,295 to $13,995). Guide: best candle filling machine.

Do you build custom sizes?

Yes. WaxMelters builds customized melting and heating tanks in any size, shape, volume and temperature range, including custom gallon sizes. Send your internal dimensions, maximum temperature, washdown needs, stand or caster needs and voltage to sales@waxmelters.com, or request a custom tank quote.

Ordering, Lead Time and Shipping

How do I order?

Order directly on waxmelters.com: every standard product page lists the price and options, so you can configure your equipment and check out online. For custom tanks or a formal quote, use the quote request page or email sales@waxmelters.com. Call (888) WAX-MELTERS | (888) 929-6358, Monday to Friday, 9 AM to 5 PM Eastern.

What is the lead time?

In-stock equipment ships fast: PRIMO 25 to 250, EZ-1 and AutoShot usually ship within 3 to 5 days; PRIMO 350 to 1000 usually ship within 7 days; Pour X-Press 3000 usually ships within 7 days (OCTO usually ships within 7 to 21 days). Lead time for custom-built equipment is confirmed with your quote. Contact sales@waxmelters.com or (888) WAX-MELTERS | (888) 929-6358.

Do you ship internationally?

Yes. WaxMelters ships worldwide. For international orders and for Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands, ask for a shipping quote. See international order information.

Are prices published?

Yes. Prices are published on every standard product page, and the melter and tank price estimator gives a starting budget for larger systems.

Warranty and Support

What warranty comes with WaxMelters equipment?

Standard coverage is the Limited Warranty (1 year on electrical, 3 years on metal parts, from delivery). Optional Factory Protection Plans extend equipment coverage to 2, 3 or 4 years total. See the warranty terms.

How do I get technical support?

Email support@waxmelters.com or call (888) WAX-MELTERS | (888) 929-6358, Monday to Friday, 9 AM to 5 PM Eastern. Manuals, controller instructions, troubleshooting guides and operating videos are on waxmelters.com: troubleshooting and operating instructions and video guides.

Is there a free guide for starting a wax hands business?

Yes. The PRIMO Wax Hands Business & Operator Guide is free on waxmelters.com, with no email gate and no purchase required. It covers starting the business, choosing a machine, wax and colors, events, economics, marketing and support.